Return and Refund Policy

We offer refunds and/or exchanges within the first 28 days of your purchase from delivery. If 28 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. You must inform us within 14 days of delivery that you intend to return, and you have a further 14 days to return. Returns outside of these conditions will not be accepted.

Eligibility for Refunds and Exchanges

Your item must be unused, tags still attached and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If you need to exchange for the same item please send us an email to info@elainedavisdancedesign.com

Exempt Goods

The following are exempt from refunds:

Gift Cards/Vouchers
Bespoke and made to measure items
Personalised items

Partial refunds (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Returns must be sent back Royal Mail Special Delivery with adequate insurance. We do not accept any liability of loss or damage of items returned Whilst in transit.

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Allow 30 days for refunds.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us.

Shipping

Please send returns to: Elaine Davis Dance Design, Unit 2 Hobclerks Farm, Crows Lane, Woodham Ferrers, Essex, CM3 8RR

You will be responsible for paying for your own shipping costs for returning any item, unless faulty.
Returns must be sent Royal Mail Special Delivery with adequate insurance.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Terms & Conditions of Business

Elaine Davis Dance Design Limited provides a couture service making custom garments to your instructions and supplies ready made garments. You are contracting with us for our services.
The initial consultation is £25 and there is no obligation on you to commission any work. We reserve the right to apply a design charge in respect of any designs prepared on your behalf and submitted to you in the event of the designs not being commissioned.
Commissioning work:
Electronic acceptance of our Estimate and payment of the deposit (typically 50%) will confirm your acceptance of these Terms and Conditions.
Payments/ Deposits are non-refundable once fabrics and/or components have been ordered but may be refunded in the event of cancellation of order prior to this, subject to the deduction of any expenses/costs incurred by us, including a design fee, at the Company's discretion.
Costing Estimates:
Information made available to us at the time of quotation is the sole basis for the creation of our estimates. These may be subject to change if there are any errors or omissions in this information or increased costs for raw materials.
Estimates do not include the accurate costs of stoning/embellishment but give a guideline as to expected charges.
Later design changes or additional items requested to your original instructions may require extra work and materials so incur additional charges.
Our quotations are valid for 30 days from date of issue unless otherwise noted.
Quotations do not include carriage cost of final despatch of completed garments to you unless otherwise stated.
We conduct business in sterling only.
We are not VAT registered and no VAT will be applied to final invoices.
We will not be liable for any import tax incurred at port of entry and/or by Customs. (Quotations do not include any of these costs.)
Deadlines:
We will endeavour but cannot guarantee to meet deadlines if you tell us about them at the initial consultation and you co-operate fully in terms of making decisions quickly and making yourself available for fittings.
We shall not be liable for any default due to any act of God or other event beyond our reasonable control.
Acceptance of urgent work is at our discretion, and we will do it on a best endeavours basis and the work may attract a premium charge.
Measurements:
We will take a complete set of measurements at the time of order and we will make the garment(s) according to them.
Where a weight loss plan, pregnancy or illness/recovery is a factor, please let us know so that we may plan your garment(s) appropriately.
We are not liable for garments which do not fit where we have not taken the measurements ourselves or incorrect measurements have been provided.
We are not liable for the end fit of a garment if the client chooses to not attend a fitting, even if the measurements have been taken by ourselves. The only way we can guarantee a perfect fit, is with a fitting, prior to any finishing or embellishment taking place.
Appointments:
We see clients by appointment only.
Please bring appropriate underwear/shoes to fitting appointments. The fitting may not proceed otherwise, resulting in extra charges.
Appointments last up to an hour from the appointment time. Longer appointments may apply for the fitting of multiple garment orders. Most fittings take under 30 minutes.
Please telephone in advance to cancel appointments; missed or late appointments may incur extra charges.
Materials & Components:
Where you supply, materials or components, it is your responsibility to ensure that they are fit for the intended purpose. We reserve the right to refuse to work with unsuitable materials and bear no responsibility for any defects or faults with such fabrics/components that may occur.
Repairs, Alterations & Renovations: We cannot agree to carry out repairs, alterations or renovations to new or pre-worn garments not made by us without prior having sight of such garment(s). Any such repairs, alterations and/or renovations are carried out entirely at the customers own risk and we cannot guarantee a successful outcome. We cannot accept any responsibility for any damage to garments and/or fabrics/components which may occur during alteration or whilst the garments are on our premises or in our care. Customers will be asked to sign a disclaimer prior to the commencement of this type of work.
Despatch or Collection & Payment:
Please respond to a request for payment and despatch within 28 days; we reserve the right to charge for storage at £10 per week per garment after one month if completed garments remain uncollected.
Payment in full is required (cleared funds) before the garment(s) may be collected or despatched.
Part payment may be required at fitting stage if an order is exceptionally large, there is to be deferred completion or we have difficulty contacting you for a fitting.
For large orders, we may ask for payment by instalments. We will require the final instalment before collection or despatch of the garment(s).
Payment is accepted by any one or combination of the following means:
Direct Bank Transfer
Debit Card
Cash
Custom Made Garments:
You should ensure that you are happy that the garment(s) are as ordered at the time of collection. Once collected it shall be conclusively deemed that the garment(s) are free from any defect and you have accepted them.
Custom Made Goods are NOT supplied on a trial basis, so please be sure that you order the correct item(s) and confirm suitability before ordering by electronic acceptance of our estimate and payment of deposit. Material, style and colour choices are very personal and the garment will be made according to your instructions.
Unless you notify us within 3 days of delivery of any alleged defect or failure to comply with instructions, it shall be conclusively deemed that the garments have been made in accordance with your instructions, are free from any defect and that you have accepted them.
Where measurements have not been taken by Elaine Davis Dance Design Ltd we bear no responsibility for the fit. Where incorrect measurements have been supplied Elaine Davis Dance Design will not re-make or refund.
Before you return your item(s), you must first contact us for a return authorisation.
Items must be returned to us within 7 days of notification to return, outside of this ,may incur additional charges for any alteration and will be charged at our standard alteration rate of £32 per hour.
If your garment has a defect you are to return it to us in it's original packaging and in same new condition as shipped, we will repair, carry out alterations or replace (at our discretion) the item at no extra charge.
We are not responsible for the carriage fees of any item where the item is not defective. We will be happy to refund the cost of carriage paid on returns if the return is a result of an error on our part.
We cannot accept returns and do not offer refunds on any items custom made to a customer's specific order and personalised size requirements, embroidered items or special order garments.
Allow 30 days for any refunds.
We will endeavour to make good faults or replace items within four months of return of goods. We reserve the right to decline to provide replacement or repaired items to you and instead refund any monies you have paid to us.
Ready Made & Pre-Worn Garments Via Mail Order:
These are supplied on a 28 day sale or return basis.
If the garment is not suitable for any reason whatsoever it should be returned to us in an unworn/undamaged condition and in its original packaging within 28 days. You must inform us within 14 days of delivery that you intend to return.
Subject to above a full refund of the purchase price excluding any delivery charges will be made.
In the event of any damage we reserve the right to deduct the cost of repair of such damage from the purchase price.
Items should be returned by Special Delivery including insurance as we can bear no responsibility for loss or damage in transit.
Allow 30 days for refunds.
Ready Made & Pre-Worn Garments In Person:
Are sold as seen and tried at the point of sale. Payment in full (cleared funds) will be required at the time or prior to collection/delivery and this implies your acceptance of the garment as seen and fitted subject to any minor alterations which may be agreed. Returns cannot be accepted other than in the event of a defect.
You should ensure that you are happy that the garment(s) are as ordered at the time of collection. Unless you notify us at collection of any alleged defect or failure to comply with instructions, it shall be conclusively deemed that the garments have been made in accordance with your instructions, are free from any defect and that you have accepted them.
All other warranties, whether express or implied, by statute or otherwise are excluded to the fullest extent permitted by law
In the event of any breach of contract, your remedies shall be limited to damages and under no circumstances shall our liability exceed the price of the garment(s) made by us and, if not included in the price, the cost of the materials (excluding delivery charges).
Such Contract between us shall be treated as though it were executed and performed in the United Kingdom and shall be governed by and construed in accordance with the laws of the United Kingdom. Any cause of action of the Customer with respect to the website or services ordered from Elaine Davis Dance Design Limited must be instituted within six (6) months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in the terms and conditions as provided in this document. The language used herein shall be interpreted as to its fair meaning and not strictly for or against any party. All legal proceedings arising out of or in connection with this Contract shall be brought solely in the United Kingdom and the Customer expressly submits to the jurisdiction of said courts and the Customer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the website or Elaine Davis Dance Design Limited is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Elaine Davis Dance Design Limited to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision. Nothing in this contract should be deemed to remove any of your statutory rights as a consumer.

Return and Refund Policy

Terms & Conditions of Business

This website uses cookies.